Service Associate,
Customer Care Unit
Job Purpose:
-To handle and resolve all unstructured and complex complaints in an
effective and timely manner for all RBG, SME customers
-To administer, co-ordinate, monitor and report on the above
-To perform in-depth and true RCA (root-cause analysis) to get to the
bottom of problems impacting our customers
Knowledge, Skills and
Experience:
-Should be proactive and customer focused without compromising the bank’s
interest. Courteous and respectful in communication
-Excellent inter-personal and communication skills (written and oral) –
English and Arabic
-Excellent analytical skills to enable resolution of complex problems and
address through root cause analysis permanently.
-Graduate with 1 to 5 years
complaints handling experience in banking
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