وظائف بنك HSBC

 

UK Contact Center Agent, GSC

Principal Responsibilities

-Competent in handling a range of banking enquiries to successfully support a customer in their banking needs.

-Handling inbound and outbound (where appropriate) customer interactions

-Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

-Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right.

-Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities and services to helping them manage their accounts.

Requirements

-Fluent English is a Must

-Bachelor's degree

-Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

To Apply on this vacancy