وظائف بنك ابو ظبي الاسلامي Abu Dhabi Islamic Bank

وظائف بنك ابو ظبي الاسلامي Abu Dhabi Islamic Bank
  

Head Customer Experience and Insights
Business Management

Proper management and delivery of ADIB Egypt customer experience digital initiatives through proper testing and timely launch.
Manage all service related projects and initiate new ones based on customer needs and insights.
Customer Experience standards and goals are considered and attested in major business projects; for example “CRM” Online banking…etc.,
Digital (Online/E-Banking/SMS & other services) are in alignment with ADIB strategic objectives as well as Service Quality regional and global standards from customer’s perspective through analysing customers’ feedback and satisfaction indicators resulted from surveys and customers call backs.
Having a pool of service improvement ideas and Customer Experience elevation suggestions.
Monthly consolidation of customers experience reports and analysis of KPI setting and dashboard development purpose (Automate at best effort basis).
Proper management and monitoring of new and existing customer digital feedback windows as well as the upgrade of existing feedback windows to cope and catch up with market dynamic trends and customer

Staff Management
Create staff awareness and adherence to Service Projects objectives, knowhow and expected outcomes.
Controls:
Proper MEP development, testing and proper implementation of Service related projects/system changes/initiatives.
Services & Image
Lifting Customers NPS, TRI*M and overall satisfaction.
And any other assigned tasks.

Minimum Qualifications

High Degree in business administration Finance, Economics or Financial Accountancy. IT/Sys. Engineering knowledge would be an add on preference.
High degree IT/Sys. Engineering. Business Administration, Finance, Economics or Financial Accountancy knowledge would be a plus.
7+ Years of Experience in banking including but not limited to IT operations/ application/Support

To Apply