Customer Service Officer - Arabic Speaking
Job Summary:
Ensure the smooth functioning of the Customer Service Booth and Information Desk and assist in the overall Customer Service Program for the centre
Follow all cash handling in strict adherence to the company accounting procedures
Perform the necessary procedures for gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc.
When required perform “meet and greet” duties for tour related groups, schools, etc.
Work with marketing to ensure smooth running of promotions and report any related issues immediately.
Responsible for aiding the Lost and Found function---for items and lost children; ensuring clear and adequate procedures are in place and well communicated to staff, retailers and customers. Assist in maintaining a current and accurate Contact List for all Tenants in the centre.
Skills and Knowledge Required
· Must have excellent communication, phone, and hospitality skills.
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